![]() | Check the Troubleshooting Information. There you will find tips to help you solve common problems. |
![]() | Check the Errata . It has links to download updated components. |
![]() | When reporting a problem, give as much information as you can. Reports that say "I tried XYZ and it didn't work" are not at all helpful. |
![]() | Please don't describe your environment and then ask us to send you custom configuration files. We're here to answer your questions but we can't do your job for you. |
![]() | Mention if you are using one of the sample scripts (and which script you are using). |
![]() | Do you see any "Shorewall" messages in /var/log/messages when you exercise the function that is giving you problems? |
![]() | Have you looked at the packet flow with a tool like tcpdump to try to understand what is going on? |
![]() | Have you tried using the diagnostic capabilities of the application that isn't working? For example, if "ssh" isn't able to connect, using the "-v" option gives you a lot of valuable diagnostic information. |
![]() | Please include any of the Shorewall configuration files (especially the /etc/shorewall/hosts file if you have modified that file) that you think are relevant. If you are using one of the parameterized sample configurations, please include /etc/shorewall/params. If you don't want to post to the list with the actual contents of the files then post to me personally . If you post to me personally, please don't falsify the IP addresses -- if you trust me to write your firewall software, it seems silly to not trust me with the details. Furthermore, in most cases where people try to falsify addresses they get it wrong which just causes additional delay in getting their problem solved. As a final note, the IP addresses at http://www.shorewall.net/html/myfiles.htm that refer to my site are real -- if I'm willing to publish my configuration on the net, the least that you can do is email me yours. |
![]() | The list server limits posts to 120kb so don't post GIFs of your network layout, etc to the Mailing List -- your post will be rejected. |
![]() | If you can't solve your problem then post to the Shorewall Users Mailing List. The author regularly monitors this list. |
![]() | To Subscribe to the mailing list go to http://www.shorewall.net/mailman/listinfo/shorewall-users . |
Until 1/1/2002, the Shorewall Users Mailing List was hosted at Sourceforge. The archives from that list may be found at www.geocrawler.com/lists/3/Sourceforge/9327/0/.
The archives from the current mailing List are at http://www.shorewall.net/pipermail/shorewall-users.
Last Updated 1/1/2002 - Tom Eastep